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Do we do large events?
Yes we do large celebrations. We are thrilled to offer our NEW charcuterie bar which includes full set up, service and maintenance, For all large orders, 50% deposit to hold the date, remaining 50% one week prior. Please email with specifics for pricing and availability.
Do you delivery outside of opening hours?
Yes, please contact us and we may be able to arrange delivery
Can I customize my table or box?
At this time, if you let us know, we will accommodate any specific dislikes and try our best to also accommodate any special requests that you may have. Please feel free to ask.
Do you accommodate different dietary requirements or allergies (i.e. Vegetarian, Gluten-free, Pork free, Nut free)?
Yes, just let us know ahead of time.
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Please be aware we are not a nut-free or gluten-free facility. We will to try accommodate any requests, but due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens.
Can I include a message with my order?
Yes, just let us know what you want your message to say when you place your order along with contact address, name and number.
Can I get a box made into a platter?
Yes, all boxes can be made into platter format for an additional fee.
When do I need to place my order by?
24 hours before you'd like your box delivered.
Can I pick up my box or board?
Yes, you can pick up your order.
Please review our pickup policies below.
Do you charge for delivery?
No charge for delivery within Huntsville limits and further charges of $20-$50 for delivery outside of the area. We do not deliver everywhere.
What if I need to modify or cancel my order?
To make any changes to your order please contact us by email at cottagecountrycharcuterie@mail.com with your order number and name.
Please review our cancellation policy below
Does Cottage Country Charcuterie have an inspected commercial kitchen and Food Handlers Certificate?
Yes, Cottage Country Charcuterie also has Smart Serve and CannSell Certificates.
Pick-up Policy
Delivery Policy
Cancellation & Refund Policy:
ALL pick-up orders must have a designated pick-up time, please select a time slot during our opening hours at check out.
Due to food freshness, orders must be picked up promptly at your selected pick-up time. For any changes to your pickup time (within the same day) contact us minimum 1 hour in advance.
Please respect your chosen pick-up time slot. We cannot hold orders. Orders not picked-up will not be refunded or credited.
Please review our operational hours and contact us directly for any questions. Thank you.
To ensure a successful delivery, please make sure you include:
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Full Delivery Address
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Recipient Name or alternative recipient Name (surprise)
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Recipient Telephone Number
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Additional Delivery Instructions (buzzer code, apartment number etc.)
ALL delivery orders must include a contact name and phone number, orders without a name and number cannot be delivered.
Gift deliveries must also include the recipient’s name and number.
****Please note all gift recipients will be contacted prior to the delivery to ensure they will be home or to change the scheduled delivery time to a time that suits the recipient best.
If you would like to arrange a “surprise” delivery, you can add an additional recipient (i.e. A partner, roommate, spouse, or child over the age of 18) that will be at the delivery address to receive the call and accept the order on behalf of the gift recipient and please make sure that we have that information, name and number.
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As our products are fresh and perishable, we are unable to leave our products outside, due to this recipient availability is coordinated prior to delivery. The gift recipient will be told they have a gift delivery of a beautiful charcuterie arrangement.
While we will always try to delivery at the clients desired time, we cannot guarantee an exact time orders.
Orders outside of our in town delivery radius will be subjected to a 2+ hour time frame. We will make sure to communicate with recipients to ensure a smooth charcuterie box delivery.
If your cancellation for a box or board is at least 24 hours in advance of your scheduled pick-up or delivery date, you will be issued a credit for a future order with us.
If your cancellation is less than 24 hours in advance of your scheduled pick-up or delivery date, order will not be credited and will be completed as normal.
Orders not picked-up will not be refunded or credited. Please respect your chosen pick-up time slot.
PLEASE NOTE: at this time we not offering refunds of deposits for the cart or grazing tables.
Dietary & Care Instructions
HANDLE AND CARE OF BOXES:
From the time of pick-up or delivery, the client and any third parties of the client assume full responsibility, including, but not limited to: storage, food temperature, and appropriate food handling for all items delivered by Cottage Country Charcuterie.
We are not responsible for any mistreatment of product after the order has been picked up from our facilities or after the delivery has been completed. Boxes and platters must be consumed immediately at delivery or pick-up. If not consumed during this time, they must be refrigerated.
Orders left on doorstep/porch / outside by customer requests are the sole responsibility of the client. As our products are fresh and perishable, please ensure the delivery will be accepted during the scheduled time.
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DIETARY RESTRICTIONS:
All gluten free and vegetarian products are made with extreme care and we can ensure you that there are no cross-contact of these restricted items within our facilities.
Please be aware we are not a nut-free or gluten-free environment and therefore are unable to guarantee that any menu item can be completely free of allergens.
If you have severe food allergies, you should refrain from consuming our products for your safety.
Please let us know of an allergy you may have and we will do our best to accommodate.